Job Summary

The Elite Job is seeking a highly motivated and detail-oriented Airport Operations Assistant to support daily airport functions at one of Johannesburgs major airports. This role is critical to ensuring the smooth coordination of ground operations, passenger services, and compliance with aviation regulations. The successful candidate will act as a vital link between various airport departments, airlines, and passengers to help maintain seamless airport operations and high customer satisfaction.

Key Responsibilities

• Assist in coordinating aircraft arrivals and departures in line with airport schedules.

• Provide frontline support for passengers, including check-in, boarding, and baggage handling inquiries.

• Liaise with ground crew, airline staff, and security teams to ensure smooth daily operations.

• Monitor terminal activity to ensure safety, cleanliness, and functionality of facilities.

• Prepare and maintain accurate records, reports, and documentation related to flights, delays, and operations.

• Ensure compliance with all aviation regulations, airport policies, and safety protocols.

• Respond to operational incidents and emergencies efficiently and in accordance with procedures.

• Assist with crowd control and provide direction and support to passengers during peak hours or disruptions.

• Maintain communication with flight control, maintenance, and logistics departments.

Required Skills and Qualifications

• High school diploma or equivalent (Grade 12 required).

• Strong verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Ability to work under pressure and manage multiple priorities.

• Basic computer literacy (Microsoft Office, email systems).

• Fluent in English; knowledge of local languages is an advantage.

Experience

• 1–2 years of experience in airport operations, customer service, aviation, or a related field preferred.

• Experience in a fast-paced, service-oriented environment will be advantageous.

• Familiarity with airport systems, protocols, and regulations is a plus.

Working Hours

• Full-time position

• Shift work required, including weekends, public holidays, and early or late hours

• Overtime may be necessary during high-traffic periods or operational disruptions

Knowledge, Skills, and Abilities

• Understanding of airport and airline operations

• Ability to stay calm in high-pressure situations

• Strong organizational and multitasking abilities

• Problem-solving mindset with attention to detail

• Capability to work independently and as part of a team

• Awareness of safety and security requirements in an airport environment

Benefits

• Competitive salary package

• Paid training and ongoing development opportunities

• Employee wellness and support programs

• Career advancement within aviation and travel sectors

• Transportation or travel allowance (where applicable)

• Uniform and airport accreditation provided

Why Join The Elite Job?

At The Elite Job, we believe in empowering our employees through career growth, recognition, and work-life balance. You will be part of a dynamic and supportive team, working in a fast-paced industry that keeps the world connected. We take pride in maintaining high standards and offering exceptional service in everything we do. If you are passionate about aviation and operations, we want to hear from you.

How to Apply

Ready to take off with us? Submit your CV and a short motivation letter to us or apply via our online portal.