Job Description:
• Professionally receive incoming calls from Nepali and Bangladeshi patients regarding appointments, billing questions, medical information, and general inquiries.
• Assist patients in scheduling appointments and providing necessary details.
• Clearly explain policies, procedures, and services to patients.
• Make outbound calls to patients for appointment reminders, post-visit check-ins, or to gather additional information.
• Address patient concerns and complaints, escalate issues when necessary.
• Accurately record patient details, call information, and interactions in medical records system.
• Adhere to strict patient privacy guidelines.

Required Skills:
• Clear and concise verbal communication to effectively understand patient needs and provide accurate information.
• Ability to attentively listen to patient concerns and inquiries to provide appropriate responses.
• Strong focus on delivering excellent patient care and building positive relationships.
• Familiarity with hospital management systems and electronic medical records software.
• Ability to remain calm and professional when handling complex or challenging patient situations.

Qualifications:
• Graduation in Paramedical Sciences.
• Prior experience in a customer service role preferred.
• Strong typing and data entry skills
• Hindi, English, Bangla and Nepali preferred.

Job Types: Full-time, Part-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:
• Day shift

Education:
• Bachelors (Required)

Experience:
• total work: 1 year (Required)

Work Location: Remote