Job Summary

SysTechCare Support is seeking dynamic and persuasive individuals for the position of Part-Time Telecaller to join our fast-paced call operations team in Delhi NCR. This role is ideal for freshers or experienced candidates looking to build a career in voice-based customer interaction. The selected candidates will handle both inbound and outbound calls in Hindi and English, assisting customers with queries, providing product/service information, and ensuring excellent client engagement.

Key Responsibilities

• Make outbound calls to prospective customers to explain company products/services.

• Answer incoming calls from existing clients and resolve inquiries efficiently.

• Maintain a high level of customer satisfaction through professional communication.

• Document customer interactions accurately in the CRM system.

• Follow call scripts and adhere to company protocols.

• Provide feedback on customer trends, recurring issues, or suggestions to the team lead.

• Meet daily/weekly call targets and performance KPIs.

Required Skills and Qualifications

• Excellent communication skills in both Hindi and English (verbal and written).

• Strong interpersonal and persuasion abilities.

• Basic knowledge of telephone etiquette and customer handling.

• Ability to multitask and remain calm under pressure.

• Basic computer knowledge (MS Office, call logs, typing).

• Must be comfortable with a voice-based profile.

Experience

• Freshers are welcome.

• Previous experience in a call center, telemarketing, or BPO process will be an added advantage.

Working Hours

• Part-Time Shift Options:
  Morning: 9:30 AM – 1:30 PM
  Evening: 2:30 PM – 6:30 PM

• Work Days: 6 days a week (Sunday off)

Knowledge, Skills, and Abilities

• Clear and pleasant voice with good diction.

• Ability to quickly understand customer needs and provide solutions.

• Familiarity with CRM or call management software (preferred).

• Goal-oriented mindset and team collaboration spirit.

• Ability to learn scripts, company procedures, and adapt to new challenges.

Benefits

• Fixed part-time salary with performance incentives.

• On-the-job training provided by experienced professionals.

• Career growth opportunities within the organization.

• Clean, safe, and professional office environment.

• Friendly and supportive team culture.

• Convenient office location accessible via public transport.

Why Join SysTechCare Support?

At SysTechCare Support, we believe in nurturing talent and providing a professional platform to grow in the customer service domain. Whether you are starting your career or seeking flexible part-time work, our company offers the tools, support, and environment for your success. You will be part of a customer-focused team that values your voice and contributions.

How to Apply

Ready to begin your journey with SysTechCare Support?

📩 Send your updated resume to us
📞 Or call us directly us to schedule a walk-in interview.
📍 Work Location: Delhi NCR (Exact office address will be shared upon shortlisting)